ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase.  As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Please reference your product page specific lead times. After shipment, items will arrive in 5-10 business days after order has been shipped out.

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@thewellness-circle.com.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should contact us IMMEDIATELY.  If your item(s) do arrived damaged, please contact us immediately within 48 Hours of delivery and send photos to info@thewellness-circle.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue or replace your order.

Welcome to The Wellness Circle! We strive to make your shopping experience as seamless and stress-free as possible. We understand that sometimes things don't go as planned, and that's perfectly fine. Whether you need to cancel an order, return an item, or address a delivery issue, we're here to assist you.

Our aim is to simplify the process for you. Below you'll find all the necessary information about our cancellation policy, returns, and how we manage damages and refused deliveries. If you have any questions or require further assistance, please feel free to contact us. We're always ready to help!

Easy Cancellations

Cancelling your order is straightforward and hassle-free!

• Before Shipment: You can cancel at any time before your order ships without any charges.
• Once Shipped: If your order has been shipped and assigned a tracking number, we can no longer cancel it. However, you can return the item following the easy return process outlined below.
• Pre-Orders/Backorders: These can be cancelled any time before they are restocked and shipped, unless stated otherwise.

Important: We cannot cancel the following after 24 hours from order placement:

• Made-to-order items
• Custom items, including frame colors, logos, and upholstery
• Non-returnable items

30-Day Return Policy

We understand that sometimes a product may not meet your expectations. Here's our straightforward return policy:

• 30-Day Window: You have 30 days from the receipt of your order to initiate a return.
• Condition: Items must be unused, unassembled, in new condition, and in their original packaging. We will require photo or video proof of condition.
• Return Shipping: You will be responsible for the cost of return shipping, which we will disclose before you initiate the return.

Important: We cannot accept returns on:

• Opened or used items
• Items that have been assembled or installed
• Custom-made or made-to-order products, including custom upholstery colors

Fee Chart for Returned Items

1. New, Must be in Original Packaging, Never Opened:

   • Customer Pays Return Shipping Costs

    

2. New, Must be in Original Packaging, Opened, Assembled, Never Used:

   • Customer Pays Return Shipping Costs
   • Restocking Fee: 20%.

    

3. Opened, Assembled, and Used:

    

   • Returns: Not accepted.

Additional Shipping Charges

1. Change of Address Charge:

   • Same City and Freight Terminal: $85.00
   • Different City and Different Freight Terminal: $150.00 and up

2.  

   Redelivery Charge:

   • For 2nd Attempt: $95.00
   • For 3rd Attempt: $150.00

3.  

   Storage Charge:

   • Per Day, After the 3rd Day at the Destination Terminal: $125.00/per day

To start your return, simply email us at info@thewellness-circle.com with your Order # and the reason for your return. We'll guide you through the process!

Damages

We regret any instances of damage during delivery, but we're prepared to help you resolve them:

• Inspect: Carefully inspect your items upon arrival. If there's any damage, take photos and videos immediately to assist us in helping you.
• LTL Freight Deliveries: Note any damages on the Bill of Lading (BOL) when signing for delivery.
• Report: For standard deliveries (USPS, UPS, FedEx), report any damage to the carrier within 7 days. For freight deliveries, inspect all items before the carrier leaves and note any damage or shortages on the BOL.
• Replacement Parts: If your item is damaged or has defective parts, we will send the correct replacements. We may need photos, videos, or additional information to proceed.

If your items arrive damaged, please send us photos at info@thewellness-circle.com, and we'll proceed with the claim with the manufacturer.

Refused Deliveries

 If you must refuse a delivery for reasons other than significant damage, you will be responsible for all shipping charges incurred. Be ready to provide photos or videos explaining why you refused the delivery. Refunds will be processed once the product is returned to our warehouse, which may take 2-3 weeks or more.

We are always here to provide support and assistance. If you have any questions or need help, just reach out to us at info@thewellness-circle.com. We are committed to ensuring your satisfaction!

At The Wellness Circle, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.

Here’s our 7-Point Commitment to delivering the ultimate shopping experience at The Wellness Circle:

Price Match Guarantee: At The Wellness Circle, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!

Free Shipping: Experience hassle-free shopping with our free shipping on all products. We eliminate the worry about additional costs, making your purchase even more satisfying.

Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.

Safe and Secure Shopping: Your security is our top priority. The Wellness CIrcle ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.

Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.

Authorized Dealer: As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.

Insured Shipping: We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.

Choose The Wellness Circle for a premium online shopping experience where your satisfaction and security are our highest priorities. Discover our expansive selection of The Wellness Circle and The Wellness Circle products today!

Contact us by phone at 833-456-7988 or by email at info@thewellness-circle.com.